Everybody communicates. It’s the essence of the human expertise. How we talk is evolving. Know-how is reshaping the way in which we dwell, study and thrive. The epicenter of this transformation is the community—our ardour.
Our consultants are rethinking the aim, function and utilization of networks to assist our prospects enhance bandwidth, increase capability, improve effectivity, pace deployment and simplify migration. From distant cell websites to huge sports activities arenas, from busy airports to state-of-the-art information facilities—we offer the important experience and important infrastructure your small business must succeed. The world’s most superior networks depend on CommScope connectivity
The Small Cells technical assist engineer will present technical companies, product assist and help for CommScope CBRS and ONECELL product traces to each inner and exterior prospects throughout and put up community deployment. Help might be distant, on-site and through the cellphone. The technical assist engineer will work with R&D, High quality and engineering groups to enhance product reliability and supportability primarily based on discipline efficiency and learnings from the sector.
Duties & Tasks
- Present technical assist to CBRS and ONECELL inner (gross sales, venture managers, enterprise growth and engineering) and exterior prospects (Operators, Impartial Hosts).
- Personal finish to finish situation decision with 100% high quality and urgency. Work to fulfill or beat scorecard efficiency targets and buyer SLAs.
- Major focus would be the CBRS and One Cell product household, together with related Ruckus or Cisco switches and System Administration Programs.
- Help prospects with installations and upgrades. Present on-site assist for extremely seen tasks, when wanted, to troubleshoot points which may’t be addressed remotely.
- Work with prospects to isolate gear failures within the discipline. Isolate the defect, and help buyer to request substitute/repairs of failed gear.
- Use Omni tracker device to submit, replace, monitor decision of buyer points, create a documented closed loop for every buyer situation/compliant.
- Work carefully with R&D and PLM previous to new merchandise or software program turning into usually obtainable and pre-test software program and merchandise within the technical assist lab – be an extension of R&D engineering and take a look at groups.
- Work with high quality to open Z1 notifications for widespread or frequent points. Collaborate with high quality, manufacturing, PLM and R&D/Sustaining in RCA evaluation.
- Take part within the ONECELL buyer helpline pool to reply buyer questions or resolve buyer points in actual time.
- Be a buyer advocate and work with R&D and high quality to enhance buyer expertise and ease of use for CBRS and ONECELL merchandise. Present suggestions on usability and robustness enhancements. Open merchandise tickets with PLM and R&D/Sustaining together with proposed options.
- Flip each buyer contact right into a constructive expertise for the client by assembly and beating buyer’s assist expectations.
- Works with the technical writers in order that buyer delivered paperwork are of highest high quality and ease to make use of. Be key reviewers of all buyer deliverable paperwork from PLM, design and technical writers.
- As much as 25% journey anticipated
Associated Schooling & Expertise
- Bachelor’s in associated curriculum akin to Laptop Science, Electronics & Communication, Info Science and many others w/ 5 Years of Associated technical expertise
- Grasp’s in associated curriculum akin to Laptop Science, Electronics & Communication, Info Science and many others w/ 2 Years of Associated technical expertise
- Embrace demonstrated competencies and bodily, psychological, & interpersonal expertise.
- LTE, UMTS, RF Engineering, RF Optimization, RF Community Planning, Troubleshooting, Debugging, MME, EPC, IOT, QXDM, TEMS, CCNA, Networking, Wireshark, 3GPP Requirements, Linux, Oracle DBA, AWS Cloud
- Palms on expertise of Ruckus Switching/Networking.
- Engineer with deal with communications know-how and wi-fi know-how. Key expertise required are RF Engineering/Optimization/Planning, KPI evaluation and Troubleshooting, System Debugging,
- AWS Cloud purposes deployment and CISCO or equal networking certifications an assrt.
- Confirmed document of technical studying potential. In depth information of Wi-fi applied sciences and accustomed to newest and upcoming Wi-fi tendencies.
- Demonstrated technical expertise and skill to study on the fly. Wonderful technical hassle capturing expertise wanted.
- Useful/Technical expertise and skill to work with ambiguity.
- Buyer relations are important – assembly and beating buyer wants and expectations.
- Skill to work in cross-functional groups (technical assist, R&D, high quality).
- Wonderful verbal and written communication expertise, and skill to take care of prospects with various background.
- Staff participant and revel in working in a world setting
- Skill to handle questions/complaints with tact and proficiency