What you’ll do?

  • Present on-line, e-mail, phone and on-site level-1 help for Enghouse Product Traces prospects, whereas resolving fundamental issues
  • Preserve intense work with inner and exterior interfaces, together with ongoing coordination with prospects
  • Preserve the tickets utilizing ISM primarily based CRM, Comply with up tickets and HW replacements
  • Generate and distribute experiences
  • Be concerned in discipline actions
  • Exterior work interfaces: Prospects, Assist places of work, third celebration distributors/companions
  • Anticipated challenges on this place: Work beneath a whole lot of strain, touring in nation and overseas, engaged on 24×7 shift.

Who try to be?

  • A level in Engineering or MCA, B. Tech in Electronics or Pc Science – a bonus
  • Not less than 3 years buyer help expertise
  • Data with the Signaling Protocols (SS#7 & PRI), TDM Telephony, IP Networking, VOIP Protocols (H.323 & Sip), Unix, SQL
  • Related expertise working in a world group
  • Sturdy customer support method and Strong communication expertise
  • Willingness to Journey in nation and overseas
  • Capability to work nicely as a part of a crew
  • Self Studying / Self-discipline
  • Dedication and Diligence

Any of the next could be thought-about as a bonus:

  • Data of sentimental switches or media gateways – a bonus
  • Data of CRM techniques – a bonus

Location: Pune

Firm: Enghouse Networks