What you’ll do?
- Present on-line, e-mail, phone and on-site level-1 help for Enghouse Product Traces prospects, whereas resolving fundamental issues
- Preserve intense work with inner and exterior interfaces, together with ongoing coordination with prospects
- Preserve the tickets utilizing ISM primarily based CRM, Comply with up tickets and HW replacements
- Generate and distribute experiences
- Be concerned in discipline actions
- Exterior work interfaces: Prospects, Assist places of work, third celebration distributors/companions
- Anticipated challenges on this place: Work beneath a whole lot of strain, touring in nation and overseas, engaged on 24×7 shift.
Who try to be?
- A level in Engineering or MCA, B. Tech in Electronics or Pc Science – a bonus
- Not less than 3 years buyer help expertise
- Data with the Signaling Protocols (SS#7 & PRI), TDM Telephony, IP Networking, VOIP Protocols (H.323 & Sip), Unix, SQL
- Related expertise working in a world group
- Sturdy customer support method and Strong communication expertise
- Willingness to Journey in nation and overseas
- Capability to work nicely as a part of a crew
- Self Studying / Self-discipline
- Dedication and Diligence
Any of the next could be thought-about as a bonus:
- Data of sentimental switches or media gateways – a bonus
- Data of CRM techniques – a bonus
Firm: Enghouse Networks